“When you travel overseas you want to make sure you won’t run up exorbitant fees on your smartphone. A San Jose family thought they were protected from roaming and internet charges,” Michael Finney and Renee Koury report for KGO. “‘It’s like whoaaaa what’s going on?’ Vivian Chung of San Jose said, still reeling from the shock.”
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“She and her children had just returned from an annual family reunion in Vietnam,” Finney and Koury report. “‘We know we cannot use the phone and it’s always on airplane mode,’ Chung said. ‘How could this happen?’ It did happen. T-Mobile charged Chung $13,470 for internet access on her son Nicholas’ iPhone. The charges all were incurred in a very short period while their flight was coming in over Vietnam. Chung estimates they racked up the charge in just one-half hour.”
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