Verizon making customers wait longer for upgrades

Official statement from Verizon:

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As the wireless business has evolved, Verizon Wireless has continued to expand its device portfolio, providing customers with more options than ever before. It is not uncommon for customers to have multiple devices such as a smartphone, tablet and Jetpack. In that context, Verizon Wireless is making the following changes to its upgrade practices:

• In alignment with the terms of the contract, customers on a two-year agreement will be eligible for an upgrade at 24 months vs. today’s early upgrade eligibility at 20 months. This change aligns the upgrade date with the contract end date and is consistent with how the majority of customers purchase new phones today. The first customers impacted by this change are customers whose contracts expire in January 2014. As always, customers may purchase a new phone at the full retail price at any time.

• The New Every Two program ended in January of 2011. Verizon Wireless has continued to allow customers to utilize these expired credits. However, as of April 15, these credits will no longer be available.

• Customers may continue to share an upgrade with another person on an account if that customer is upgrading to a device within the same equipment category. Customers can utilize a phone upgrade to purchase a new phone; however, the option to transfer upgrades from non-phone devices (such as a Jetpack or tablet) will no longer be available.

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Dan Uff

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