My experience with the MacBook Pro keyboard debacle and what an Apple Store did for me

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By: Dan Uff, Senior Editor, CompuScoop.com

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The other day, I was working on my 2017 MacBook when the down arrow key felt funny. Then, without warning, the down arrow key came off with my finger when I used it.

Thinking it was an isolated problem, and for the hell of it, I decided to do a search on YouTube to see if anyone else having a problem with the keyboard. Much to my surprise, I found over 200 YouTube videos describing almost the same problem as me. As it turns out, the problem seems to be a flaw in the design with Apple’s new butterfly keyboard design. While some problems were fixed by air spraying the keyboard with a can of air, other users found that the internal design of the butterfly keys break the actual key and (in my case) actually crack it.

After putting up with the problem for a day, I decided to make an appointment to take it in to my local Apple Store to have it looked at. When I told the Apple Genius, he took the computer back and actually took the effected key off (or it fell off, one of the two). He then verified that the actual key was cracked. So I had two choices, he could try to clean the effected key and hope the problem doesn’t happen again, or I could get the whole keyboard replaced for a minimum charge of $420.00. I voted for him to clean the key and hope it doesn’t happen again, because I am on an limited income and could not afford the fee.

I am writing this to let other MacBook Pro users know that they are NOT ALONE, and to ask Apple to do a minatory recall on these keyboard, because I am not the only one who has this problem and to make things right with their customers.

What do YOU think? Comment below.

P.S. I forwarded this letter to Apple’s CEO, Tim Cook. I’ll report if someone gets back to me about the above.