iPhone X: No, Face ID DID NOT Fail during the Keynote (or so says Apple)

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For anyone watching Tuesday’s keynote, they may have noticed a slight glitch when Craig Federighi tried to demonstrate Face ID (see video below).

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In a statement provided to Yahoo‘s David Pogue, Apple says the device locked after several people interacted with it ahead of Federighi, causing it to require a passcode to unlock.

“Tonight, I was able to contact Apple. After examining the logs of the demo iPhone X, they now know exactly what went down. Turns out my first theory in this story was wrong–but my first UPDATE theory above was correct: “People were handling the device for stage demo ahead of time,” says a rep, “and didn’t realize Face ID was trying to authenticate their face. After failing a number of times, because they weren’t Craig, the iPhone did what it was designed to do, which was to require his passcode.” In other words, “Face ID worked as it was designed to.”

So, their you have it.

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