Disney Skyliner goes off-line after “accident”

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On Sunday in Walt Disney World, there was an accidental collision at one of the Disney Skyliner stations, causing the Epcot line to close. Reedy Creek Fire Department evacuated guests on that line via lifts. In this post, we’ll look at what happened and our commentary about the future impact of this incident on the Disney Skyliner’s operations.

Sometime between 8 and 9 pm, at the Riviera/Caribbean Beach Skyliner station, the aqua-colored gondola cabin did not attach to the cable to dispatch from the station en route to Epcot (see top image via @Ada58974405 on Twitter). The gondola cabins behind it slowly crashed against it. The crushing of the vehicles caused the glass to shatter on the impacted vehicle and several of the yellow cabins behind it to be damaged.

Consequently, the Epcot line went down for several hours, necessitating an evacuation by Reedy Creek Fire Department. This process was done via lift on a cabin by cabin basis, and reportedly took until after 11 pm to complete. Some guests report being stuck for as long as 3 hours, and the entire Skyliner system remains closed today…

Thankfully, Walt Disney World is reporting that no guests were injured in the accident. (It’s also fortunate that this happened at night, as the lack of air-conditioning definitely would have been an issue had this occurred during the middle of the day yesterday.)

Walt Disney World has informed Orlando-area media outlets that there has not been an accident, but rather “unexpected down time” of the Skyliner. That is quite the disappointing spin, especially with widely-circulated photos on social media reflecting what actually happened.

As compensation, stranded guests are reporting that Walt Disney World Guest Relations provided each of them with a $100 gift card, 2 park tickets, and taxi vouchers. Some guests who were stuck stated in the “Disney World Junkies” Facebook group that they applaud how Disney handled the situation.

Many of the guests who saw the crash first-hand or were stranded on the Epcot line of the Skyliner posted photos to social media. Here’s a look at some of those:

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