November 15, 2024

Month: September 2016

UPS issues update (and apology?) for delayed iPhone 7 orders

upslogoEarlier we reported that web site MacRumors.com was receiving reports about delayed iPhone 7 orders from UPS.

Since then, UPS has issued a statement to MacRumors about their article and complaints that they (MacRumors) have received:

UPS experienced a mechanical problem on one flight and a weather delay on another flight containing iPhones. The cargo was redirected, but not in time to avoid minor delays in residential deliveries of these packages. None of the phones were returned to their origin or routed on extraneous legs of the journey to their final destination.

We are still investigating the reason for the erroneous tracking notices. When the packages receive their next physical scan at a UPS facility, the ups.com tracking information will be updated to reflect the next planned delivery date. UPS is working to expedite these deliveries as rapidly as possible. The updated delivery date may be improved and another status update posted. To be informed of latest status, consumers can request text or email notification by selecting the “Notify me with Updates” feature when tracking their shipment on ups.com.

So, in other words, God and mechanical problems are to blame for the delays.  Does anybody else small the poop starting to pile up???

iPhone 7 orders “Ping-Ponging” from one country to another

upslogoAn increasing number of iPhone 7 customers are reporting that they are noticing some irregular shipping routes with their iPhone 7 orders.

MacRumors.com reader Daniel G., for example, has seemingly seen his iPhone 7 Plus order move between Shanghai, China and Anchorage, Alaska, only to end up back in China. The shipment even made a brief stop in Osaka, Japan, before heading to Louisville, Kentucky en route to Long Island City in Queens.

My iPhone got stuck in China, was sent to Alaska, sent back to China, and is now in Japan. I called Apple and they noted I am one of several who has called about this issue. I placed my order on September 11th. Original shipping estimate said the 27th to the 29th. This was soon changed to September 19th, and then 20th. Once it was delayed, it said shipping date unknown. Apple said they would look into it and call me back.

The complaints have not only been at MacRumors, we here at CompuScoop have been hearing stories such as the above, with shipments seemly going from one place to another, and then back to the original receiving place.

When contacted by other media outlets, UPS had no comment on the matter.

 

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